Pet Care Grooming Returns Policy

We want you and your pet to be completely satisfied with every purchase. If something isn’t right, our Returns Policy is here to help make the process straightforward.

1. Return Eligibility

To be eligible for a return, your item must:

• Be in its original, unused condition
• Be returned within 30 days of delivery
• Include the original packaging and any accessories

2. Non-Returnable Items

For hygiene and safety reasons, certain items like pet dental sticks and other consumable items cannot be returned once opened.

3. Return Process

To initiate a return:

1. Contact us at [email protected] with your order number and reason for return.
2. Our team will provide you with a return authorization and instructions on how to proceed.
3. Ship your item back to us. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

4. Refunds

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within 5-7 business days to the original payment method.

5. Exchanges

If you need to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.

6. Defective or Damaged Items

If your product arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange for a replacement or a full refund, including any shipping costs.

Contact Us

For any further questions or concerns regarding our Returns Policy, reach out to us at [email protected]. We’re here to ensure you have a satisfying shopping experience with us.